‘CENTRE’
An IT Service/Project Management Software Solution Focusing on the Delivery of End-to-End IT Services That Provides a Low Cost Quality Management System and Can Qualify you for Best Practices Certifications In ISO 9000/20000/27000, CMMI, and ITIL.
CENTRE is an outstanding ‘Service Management’ System which integrates Service Management activities while providing the tools and structure to meet best practice models. CENTRE encompasses the following application modules:
Incident Management |
Problem Management |
Change Management |
Contract Management |
SLA Management |
Configuration Item Management |
Release Management |
Project Management |
Financial Management |
Document Control Management |
Records Control Management |
Human Resource Management |
Meeting Management |
Supply Chain Management |
Customer Satisfaction Management |
Measurement and Analysis Reporting |
CENTRE also provides an exceptional data analysis and reporting Ad-hoc application. The Ad-hoc reporting system is a capable and agile information extraction program designed to effortlessly interrogate CENTRE’s collection of data. The Ad-hoc reporting system guides the user through a series of comprehensible screens, making this one of the most powerful and flexible features within CENTRE.
CENTRE is a web-based application, which means that it is accessible from any web enabled workstation or device (local or remote).
CENTRE is certified as compliant to 6 ITIL V3 process standards and is the supporting mechanism to meet the following ISO, CMMI, and Government stipulations:
ISO 9001:2000 - Quality Management System
ISO 20001:2005 - IT Service Manual
ISO 27001:2005 - Information Security Management System
ITIL V3 - Information Technology Infrastructure Library
CMMI Level 3 - Capabilities Maturity Model Integration
ADA Section 508 - Americans With Disabilities Act
As a “Quality Management System”, it documents your organization’s activities, business processes, responsibilities, and achievements so that performance against goals can be measured and successful operations can be assured.
   
There are several sound reasons to choose CENTRE as your Service Management System
● Improve the operations and efficiencies of your IT infrastructure.
● Reduce IT complexity.
● Enhance Supplier-Customer relationships.
● Effectively and efficiently respond to service requests.
● Provide the focus on Who, What, and How, change impacts resources.
● Sustain software modifications in a planned, traceable, and orderly fashion.
● Increase ROI’s within the organization.
● Win Government contracts which include stipulations for ISO, ITIL, ADA 508, and CMMI provisions.
● Comply with document management and archival rules.
● Facilitate continual improvement.
● By using ‘CENTRE’, you will have already satisfied many ISO requirements, thus, greatly reducing the cost and effort in achieving certification.
Incorporated over twenty two years ago, ITG has built a reputation for delivering ‘best of breed’ quality solutions to its customers, and as such, has been the recipient of many private and public sector awards, including “Small Business Contractor of the Year” for the U.S. Department of Treasury.
ITG’s core competencies include: CENTRE Software development and distribution, Best Practices Consulting, Global IT Program Management Support Services, Software Development & Integration, and 504/508 Assistive Technology.
As a Best Practices company, ITG stands apart as being one of the very few organizations certified and adhering to the standards of ISO 9001:2000, ISO 20001:2005, ISO 27001:2005, CMMI III and ADA 508. We have established and defined the processes and methodologies that have earned us these certifications, we operate using these standards, defined processes and procedures, and we deliver to meet or exceed the expectation of our clients consistently, predictably, and reliably.
CENTRE was developed by ITG and is a comprehensive Web based management platform that uses leading - edge technology. CENTRE was designed specifically to support IT Program management services contracts. The platform has leading best practices embedded in the software, employing workflow processes that enforce these practices in the operational model, including ISO 9001, ISO 20000, ISO 27001, CMMI, and ITIL
CENTRE operates under Microsoft IIS and was developed using Microsoft (n) tier architecture with a Microsoft SQL Server back end, application server COM objects and .Net technology.
CENTRE can be accessed from any PC or handheld device connected to the internet and is available from ITG as a hosted service or can be licensed and installed on any site.
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