CENTRE's Incident Management module is designed top to bottom for IT Services. Based on the Asset Identifier that is under contract,
Incident Management provides all of the relevant information about the asset, the ability to assign responsibilities in incident resolution, full logging of all actions that occur during an open incident, SLA monitoring and escalations, and incident closure.
 |
|
| Incident - Repair Log |
CENTRE allows the user to establish notifications based on predefined triggers within the course of an incident. This enables the proper escalations to take place as necessary.
Asset are tracked in each Service call, so that the user can see the history of the asset’s repair, and costs that have been incurred. This enables intelligent decisions regarding when to replace or repair a piece of equipment.
|
|
| Incident - Part Order |
CENTRE offers Part Orders integrated with the Incident Management Module. From within a service call, the user can place a part order which is then placed into the Logistics and Purchasing queue.
|
