ISO 9001:2000 is firmly established as the globally implemented standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in government-customer-constituent relationships.

ISO 9001:2000 identifies the requirements for a Quality Management System . It is comprised by:

• A set of procedures that cover all key processes in an organization;
• Monitoring processes to ensure they are effective;
• Keeping adequate records;
• Checking output for defects, with appropriate and corrective action where necessary;
• Regularly reviewing individual processes and the quality system itself for effectiveness; and
• Facilitate continual improvement.

Any organization can earn the ISO 9001-2000 designation by passing an external audit by an ISO Registrar who confirms adherence to the ISO published standards.

The core elements of the ISO 9001 standards are contained in the following sections:

• Section 4.0 thru 4.24: A published Quality Manual that specifies the functions and processes to control documents, records, and procedures that provide for continual improvement of the organization.

• Section 5.0 thru 5.6.3: Evidence of a Management Commitment that establishes and communicates a quality policy to achieves the objective of customer satisfaction.

• Section 6.0 thru 6.4: Management to provide the Human Resources, training and work environment necessary to achieve the quality management goals.

• Section 7.0 thru 7.6: Planning of Product Realization which involves the development, design, and/or acquisition of products and services to be delivered to the customer.

• Section 8.0 thru 8.5.3: Identify procedures for General Measurement, Analysis and Improvement to insure continual customer satisfaction.

CENTRE is an enterprise software suite that incorporates ISO and Best Practices compliance. It addresses automation needs by providing Service Management, Human Resources, Project, Supply Chain and Financial Management functions as well as most other infrastructure system tools required by organizations.

CENTRE was developed to facilitate today’s Best Practices Certifications. By using CENTRE, businesses can increase efficiencies across key business processes and satisfy many of the requirements stipulated by international standards boards.

CENTRE ISO 9001:2000 Elements:

CENTRE - Document Control System (DCS)  

Companies need to comply with many laws and regulations making it increasingly important to manage documents and archive them in a proper fashion. Compliance factors have made it essential for an enterprise to have control over all its documents, making it mandatory to install good document management systems to ensure security, ease of use and ready availability of necessary documents.

For compliance strategies to be effective, the users should have access to secure, reliable and uninterrupted flow of content. Compliance strategies help decrease regulatory as well as litigation risks that the enterprise faces. They help to reduce mismanagement of data, ensuring that the companies secure their information and utilize it wisely.

CENTRE’s Document Control System (DCS) is an intuitive, fast, and, secure document management system. DCS manages and controls the storage, retrieval, and periodic review of documents. As well, DCS eradicates the intensive and time consuming tasks associated in retrieving the most recent documents, eliminates the cost for lost documents, provides reclaimed office space for document storage, and offers an expedient disaster recovery methodology.

The DCS system automatically displays a list of all documents that have been modified within the past 20 days. Most sought after documents are those that have recently been modified or created.

The DCS ‘Search’ tab offers several search filters to narrow a qualified list of matching documents (using whole names or inserting wildcard attributes in one or multiple fields).

When a selection is made, the document specifications are displayed.

 
Additionally, the DCS system manages a “Job Positions” feature which matches related documents to a ‘Job Position’ and identifies the ‘Labor Resources’ (users) who match those positions. In this way, a comprehensive list of appropriate documents may be constructed for a job position or user. This feature is especially useful for ‘new hires’ or employees moving into new or different positions.


CENTRE ISO 9001:2000 Elements:

CENTRE - Records Control System (RCS)

Good records management provides a route to ensuring that government organizations adhere to its legal, professional and ethical responsibilities. It improves efficiency by cutting down retrieval time and maintaining control over what is held, how and why. Enterprise costs are reduced because resources are not wasted on retaining unnecessary records, and, it ensures that information and records are not duplicated needlessly.

CENTRE’s ‘Records Control System’ (RCS) is a tool designed to manage the compilation of paper and electronic records. To satisfy legal obligations and ISO requirements, this system is vital.

Upon the selection of the RCS system, the user is presented with a “Search Records Location” Screen. The user may enter into any single field or combination of fields, the search criteria in whole names or wild card identifications.

Once a search is performed, the user is provided with a list of matching records.

Click on any heading field to sort the list alphabetically and click on the ‘View’ hyperlink to retrieve the location information.

CENTRE ISO 9001:2000 Elements:

CENTRE – Human Resources
The Human Resources (HR) function provides significant support and advice to organizations. The attraction, preservation and development of people are a source of competitive advantage to businesses. The human resource activity of gathering detailed information about a particular job's duties, tasks and responsibilities, can help organizations achieve strategic goals more efficiently and effectively by avoiding duplication and overlapping of work in jobs.

CENTRE’s ‘HR’ system maintains information that is relevant to an individual and to the organization. Company assets, documents, and records owned by the individual are identified, tracked, and assigned to the individual. As HR data is gathered, management hierarchal associations for assignment and reporting relationships are created, and security attributes are identified and applied.

HR data is entered and reported upon using controlling tables.

These tables allow the system to be customized and managed to ensure significant, standardized, and consistent data.

HR Profile Record
CENTRE ISO 9001:2000 Elements:

CENTRE – Meeting Management
Meeting Management is a critical element of a quality management system. Meeting minutes, action items, and, bookkeeping is straightforwardly performed using CENTRE’s ‘Meeting Management’ system.

Meeting names, sessions held, and action items are readily identified on the Meeting Management’s opening screen. Clicking on the hyperlinked field values opens those items for review.

To ensure open actions items don’t fall through the cracks, they are automatically posted to the recipient’s home screen and are displayed each time they login to CENTRE.

Meeting Management Opening Screen

‘Pending Action Items’ from meetings and other areas of concern are displayed on the User’s Home Screen. Clicking on the value opens the item for review and action.

Home Screen

CENTRE ISO 9001:2000 Elements:

CENTRE – Customer Satisfaction Surveys
CENTRE’s ‘Customer Satisfaction Surveys’ are an accurate way to gather, measure, and analyze critical factors involving products and services. Depending upon the contract requirement, each service record may link to a customer survey.

CENTRE’s ‘Customer Satisfaction Surveys’ provides feedback in real-time thus provisioning the data in which to make knowledgeable decisions. In an organization, customer retention and recovery often depends on the quality of customer service.

Measurement and Analysis reporting is provided by means of several ready made reports.

Each report has the capability to select contracts and date ranges and other factors.

When a survey is created from at the service record, all pertinent information is automatically populated into the survey screen.

CENTRE ISO 9001:2000 Elements:

CENTRE – Supply Chain Management
Supply chain management (SCM) is the way your organization finds the components it needs to make a product or service and deliver it to your customers. Managing all the resources that go toward meeting customer demand for your product or service is of paramount importance.

CENTRE’s Inventory, Logistics, Returns (RMA), Subcontractor, and Vendor management systems track suppliers and Inventory, monitor performance metrics; record historical records, and identifies the best choice when a resource is needed. CENTRE allows you to run your business with confidence while providing the tools to make it is efficient, less costly, and deliver high quality and value to your customers.

CENTRE ISO 9001:2000 Elements:

CENTRE – Ad-Hoc Report Writer
CENTRE’s Ad-hoc reporting system is a capable and agile information extraction program designed to effortlessly interrogate CENTRE’s collection of data. The Ad-hoc reporting system guides the user through a series of comprehensible screens, making this one of the most powerful and flexible features within CENTRE.

CENTRE’s Ad-hoc Report Writer let’s the user choose tables, select data columns, filter the data to only include/exclude desired values, sort the output, save the report for future use, and share the report with other users. Additionally, when viewing the report, the Report Writer provides an option to save it as an Excel file.

CENTRE – Conclusion

CENTRE was developed to facilitate today’s Best Practices Certifications including CMMI, ISO (9000, 20000, 27000), ITIL Versions 2 and 3, and ADA Section 508. ITG developed this product to help it achieved these certifications. It built into CENTRE’s design, the business processes and functions documented by these standards boards. As a result, an organization utilizing CENTRE will be recognized as having incorporated Best Practices and capable of delivering quality and dependable service to its clients.

As the first user of CENTRE, ITG achieved its ISO: (9001,20000-1) and CMMI Level III appraisal in record time. You can too. In fact, simply using CENTRE will satisfy a substantial portion of the requirements for the certifications should you choose to pursue them.

CENTRE can be installed quickly and easily and your employees can begin using the system immediately with a web browser. Our training and support staff will help you make the transition utilizing our experienced instructors and full set of product training courses.