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$4,202.00/month
 All IT equipment for your House Office is included in the Plan
Up to 25 PC Users (20 desktops, 5 laptops)
 Additional Single Desktop User $124.00
Additional Single Laptop User $150.00
Unlimited number of offices and locations are included
Offices will receive 100% technology refresh every 2 years
Installation and configuration of all desktops, laptops, printers, servers, switches, and PDAs included
Term is two years
Cancelable with 30 days notice
Uninstalling of existing equipment
House offices will be offered a credit for disposing of existing equipment
Service Desk Available 24/7/365 through our 1 (800) number
Support after Business Hours @ $150 per hour
Telephonic and in-person support to resolve software problems
DC Response Times
 1 hour call back
4 hour determination of visit
4 hour onsite
8 hour resolution
District Office Response Times
1 hour call back
4 hour determination of visit
8 hour onsite
12 hour resolution
Telephonic and in-person support for House office hardware
Parts or whole unit replacements of equal or greater value provided
Proactive monitoring of office IT infrastructure
Problem Management
Change, Release, Capacity, Availability and Asset Management
Warranty Management
10 Installations or Relocations per year
Unlimited simple relocations (unplug, move, and plug in within the same bldg)
Additional Installation and Relocations @ $125 per hour
Installations will be configured to automatically receive updates
Hardware/Software Installation Checklist
Training provided to users on basic system and application functionality
Site Survey and Configuration Planning
Systems integration of all hardware performed at ITG's ISO 9001:2008 warehouse and logistics facility.
Networking and Communications configuration
Complete security checklists for all installed equipment
Secure all devices are with the proper security checklist
Adhere to all applicable House security guidelines
Equipment not covered by a security checklist submitted for review by the ISSO
All servers and workstations are protected with anti-virus software
Anti-virus and spyware cleaning performed upon request
Preventive Maintenance provided at least twice a year
Office disk image maintained and updated it at least once every three months
Support provided for the House Information Resources data replication service
DOD-level degauss performed upon removal of any computer or storage device
Verify patch, service pack or service release provided by HIR within 48 hours
Technical Assessment provided for new clients
Detailed Office Profile created and maintained
Disaster Recovery Plan provided
 Sign up for the Seat Management Plan (PDF Format)...
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