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Computer Maintenance & Support

ITG currently maintains a 10,000-square-foot parts repair, integration, and logistics facility near our headquarters in Falls Church, Va. At this site, which is guarded by full-time security, we repair and refurbish our own parts to OEM specs. Over the last 20 years, our business model has expanded to accommodate a contract with aggressive SLAs creating a nationwide on-site response of four hours.

ISO 9001 Repair Facility

We are an authorized repair facility for many of the large OEMs — and our warehouse is ISO 9001:2008 certified. Through our efficient dispatch and service record tracking and monitoring system, we are able to respond to problems in a timely manner. Our qualified technicians, considerable inventory of necessary spare parts, and a committed corporate technical support structure help make this goal a reality.

Professional Services

When you bring your business to ITG, you can rest assured that you are putting it in the hands of a company with many years of experience in delivering services in classified and proprietary environments. A significant percentage of our staff has DoD Secret Security clearances, and all have been screened through law enforcement agencies. We almost always provide installation personnel with at least a National Agency Clearance.

ITG currently maintains SLA attainment in excess of 98 percent across all contracts. Our experience has been instrumental in developing measurements and action plans to guarantee SLA attainment. We have recently received awards from IRS and Lockheed Martin for our SLA compliance.

We value our current customer base and invest in policies and procedures to maintain customer satisfaction, such as:

• Three percent of our employees are full-time Quality Assurance personnel.
• Our CENTRE system automatically calculates, tracks and triggers responses to SLA compliance or non-compliance.
• ITG pursued and attained ISO 9001:2008 certification in record time.
• ITG pursued and attained CMMI Level 3 Assessment in record time.
• All SLA performance metrics and non-compliance instances are reported directly to the President and CEO in real time.