"Enabling our clients with a decisive, high quality, technology advantage..."

$25,500.00 annually

  Support for DC Office and 2 District Offices included
  Additional small locations (3 PCs or less) @ $2,700 per year
  Additional large locations (more than 3 PCs) @ $4,500 per year
  Service Desk Available 24/7/365 through our 1 (800) number
  Support after Business Hours @ $150 per hour
  Telephonic and in-person support to resolve software problems
   DC Response Times
   1 hour call back
   4 hour determination of visit
   4 hour onsite
   8 hour resolution
   District Office Response Times
   1 hour call back
   4 hour determination of visit
   8 hour onsite
   12 hour resolution
  Telephonic and in-person support for House office hardware
  Proactive monitoring of office IT infrastructure
  Problem Management
  Change, Release, Capacity, Availability and Asset Management
  Warranty Management
  10 Installations or Relocations per year

   Unlimited simple relocations (unplug, move, and plug in within the same bldg)
   Additional Installation and Relocations @ $125 per hour
  Installations will be configured to automatically receive updates
  Hardware/Software Installation Checklist
  Training provided to users on basic system and application functionality
  Site Survey and Configuration Planning
  Systems integration of all hardware performed at ITG's ISO 9001:2008 warehouse and logistics facility.
  Networking and Communications configuration
  Complete security checklists for all installed equipment
  Secure all devices are with the proper security checklist
  Adhere to all applicable House security guidelines
  Equipment not covered by a security checklist submitted for review by the ISSO
  All servers and workstations are protected with anti-virus software
  Anti-virus and spyware cleaning performed upon request
  Preventive Maintenance provided at least twice a year
  Office disk image maintained and updated it at least once every three months
  Support provided for the House Information Resources data replication service
  DOD-level degauss performed upon removal of any computer or storage device
  Verify patch, service pack or service release provided by HIR within 48 hours
  Technical Assessment provided for new clients
  Detailed Office Profile created and maintained
  Disaster Recovery Plan provided

Terms and Conditions

  For service requested and performed outside of normal business hours, a Time & Material rate will apply of $150.00 per hour-two hour minimum
  For Installations or Relocations (as defined in SOO) in excess of 10 per year a Time & Material rate will apply of $125.00 per hour. Simple relocations (unplug, move, plug in) within the same facility will incur no additional charges
  For all Congressional Transition activities the Time and Materials rate of $125.00 per hour will apply
  For support of software not on supported list a Time & Material rate will apply of $125.00 per hour

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