With more than 120,000 devices under support in more than 1,230 locations across the globe, ITG is a recognized premier technical services provider across the spectrum of U.S. government agencies. Our technical account management team is at the core of our service provision strategy. Dedicated call operators, who field client inquiries 24 hours a day, seven days a week, 365 days a year, support our National Support Center.

Responsible for responding at a variety of Service Level Agreement (SLA) contracts the National Support Center has the enviable record of customer satisfaction ratings in the 95 percent range.

The Technical Account Management (TAM) program provides you with:

• A single point of contact.


• A front-end process that directs a caller to the appropriate support TAM.


• Reduced resolution time for properly diagnosed problems with the use of subject matter experts.


• Assurance of timely problem resolution.