Process Areas

At ITG, we strive to attain and exceed the standards expected by our customers. Our convergent Quality Management System is composed of methodologies defined by ISO standards, ITIL practices, and CMMI processes. It enables the careful development of requirements, the creation of valid estimates, and the analysis and mitigation of risks.

Decision Analysis & Resolution Measurement and Analysis Quality Assurance Performance Management Business Relationship Management
Configuration Management Incident Management
Configuration Management Supplier Agreement Management
Project Management Strategic service Management
Release Management Document Control System
SLA Management

ITG

Ad-hoc Report System
Customer satisfaction system Human Resources Management
Problem Management Change Management
Asset Management Request Fulfilment System
Information Security Management Budgeting and accounting system
Records Control System Meeting Management Contract Management

All the above have been developed and tracked in CENTRE, our proprietary ERP web-based system. Learn more about CENTRE