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ADPE Maintenance

It is critical for your organization to employ reliable and dependable computer and supporting components in your operations. And at ITG, we recognize that your maintenance services must be capable of supporting your organization’s unique work tasks, peak workloads, culture and geographical diversity.

Our dedication to serving your needs is evidenced by our maintenance and warranty service support for 120,000 computer systems under contract and more than 4,000 field engineers and technicians offering nationwide service support through more than 1,230 locations.

When a problem develops, ITG’s staff is dedicated to correcting the malfunction in a timely manner, through our efficient dispatch, service call tracking and monitoring system. The system integrates our qualified technicians, an appropriate inventory of necessary spare parts and a committed corporate technical support structure.

Effective information technology system maintenance service requires:

  • Knowledge of product including product nuances, strengths and weaknesses

  • Experienced and qualified personnel to rapidly identify and correct the problem

  • Nationwide geographic diversity of support in order to respond rapidly to customer calls

  • A process to ensure timely response to service requests

  • Appropriate procedures and monitoring capabilities to ensure consistency of service work and to provide service activity tracking (CENTRE-ITG's proprietary enterprise management tool)

  • A spare parts inventory that reflects an intimate knowledge of part life cycles, and manufacturer lead times for service and parts delivery.

  • Procedures and corporate experience that supports the delivery of quality service work


    • ITES-2H Extended Warranty CLINS
    More on Warranty CLINS...  (in .pdf)