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  You are here: > IT Solutions > Technology & Support Solutions > Computer Warranty Service
 

"Enabling our clients with a decisive, high quality, technology advantage..."

Globe

Computer Warranty Service & Maintenance

It is critical for an organization to utilize reliable computer and supporting components.  At ITG, we recognize that maintenance services must support an organization's Information Technology Service Management (ITSM), while taking into consideration the unique nature of customer requirements, workloads, time constraints, and peak periods of performance.

Our dedication to service is evidenced by our contract maintenance and warranty support of 120,000 computer systems, with more than 4,000 field engineers and technicians offering nationwide service support in more than 1,230 locations.

When a problem develops, ITG's staff is dedicated to minimizing downtime using our efficient IT service record dispatch, tracking, and monitoring system: CENTRE (ITG's proprietary enterprise management tool). Our system integrates in-house technical account managers, qualified technicians, and an available parts inventory in order to restore service as quickly as possible

Effective ITSM service requires:

  • Knowledge of product, including product nuances, lifecycles, strengths, and weaknesses
  • Qualified personnel to efficiently identify and correct the problem
  • Expansive geographic support to rapidly respond to customer calls
  • A process to ensure timely response to service requests
  • Appropriate procedures and monitoring capabilities to track consistency of service work and activity (facilitated by
    CENTRE web-based Incident Management Software)
  • Parts expertise
  • Corporate commitment to support the delivery of Best Practices quality service

Please contact us for any assistance you may need:

Integration Technologies Group, Inc.
2745 Hartland Road
Falls Church, VA 22043
Telephone: 703-698-8282
FAX: 703-698-0305

 

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