[Closed] Quality Assurance Analyst

Position Closed. This job ad no longer accept résumés for consideration.

Job Description Quality Assurance Analyst

Provide technical and administrative direction for personnel performing service desk tasks, including the review of work products for correctness, adherence to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules.

Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations.


Three (3) years of increasing responsibility providing technical and administrative direction for a team of Service Desk Staff in applying quality control/quality assurance management procedures, including implementing a program of reporting, tracking and analyzing key metrics, reviewing work products, adherence to the process requirements and user standards, monitoring quality procedures and participating in metrics reviews and call monitoring, and reviewing program documentation to ensure compliance with government standards/requirements. Demonstrates ability to work independently based on the strategic plan or under general direction. Must be able to effectively employ contemporary project management tools.


Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, Business or other related scientific or technical discipline.

Position Closed. This job ad no longer accept résumés for consideration.