FALLS CHURCH, VA – September 22, 2008Integration Technologies Group, Inc. (ITG), a leading provider of IT products and services, announced that its CENTRE CRM/ERP product has been verified for ITIL compliance by Pink Elephant for six (6) processes of the Information Technology Infrastructure Library (ITIL) under the recently published version 3 (V-3). These processes include Incident Management, Problem, Change, Service Asset and Configuration, Request Fulfillment, and Service Level Management. The certification of these processes is in addition to ISO 9001:2008, CMMI Level 3, and ISO 20000-1:2005 already held by the company.
With this achievement, ITG continues to add to its objective credentials attesting to its reputation in delivering quality products and services to its clients. The ultimate objective of ITIL and ISO standards is to assure customer satisfaction through the adoption of specific formal processes which are incorporated in a company’s published Quality Management System.
ITG is a leader in the implementation of best practice methodologies into everyday business practices. “We are committed to the incorporation of all ITIL processes into our Quality Management System. We have embraced ITIL V-3 and extend to all our customers access to vital IT Service Management information about their environments. ITIL V-3 is now a core component of our ISO 20000-1:2005 implementation.” said Michael Angelakis, ITG President and CEO. “As a result of this certification, our customers are better able to align IT with their business objectives and deliver value-based IT service management solutions.”
ITG joins an elite group of companies that have achieved PinkVERIFY TM ITIL V-3 certification, including Oracle and BMC Software (Remedy). Pink Elephant operates through many offices across the globe and is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Its’ PinkVERIFY TM audits confirm adherence to ITIL standards.
More about ITG
ITG was founded in 1984 to develop and provide IT systems and services for United States government agencies. ITG now serves government agencies, commercial enterprises and non-profit organizations in more than 70 countries and 1200 locations worldwide. ITG’s products and services span the areas of quality consulting, training and certification, IT installation, integration, maintenance, warranty and repair, data migration, software engineering, and 508 compliance.
For more information, contact Maurice Giguere at (703) 698-8282, or visit www.itgonline.com.